• Defective items: If the whole order is returned; you will receive a full refund. If only a part of the order is returned; you will receive a refund for the items being returned only.
• Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There will also be a restocking fee about 20% for non-defective items, depending on the item.
• Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee.
• Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process.
• When issued a prepaid return shipping label by our customer service agent, please make sure to use this label within 14 days. Items returned the 14 days may be refused and returned back to you.
• We are unfortunately not able to provide Return Shipping Labels to The Local pickup orders and orders placed outside of Canada; such will need an authorization from our customer service department to return the product back to our warehouse for either a replacement or a refund.
• Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
• If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
• Refunds will processed within 10 business days when the package is received.

PROMOTIONS / COUPONS / GIFTS:

• All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
• Limited quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
• Dollar value coupons do not carry cash value, and must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
• Users are responsible for the shipping cost of "free gift coupons" unless combined with an order subtotaling over $80.

Returns, exchanges and refunds for purchases with free gifts or bonus items

• All products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, instructions and any other items or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
• For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.